Returns
You have 30 days from delivery to return an unused item in its original packaging. If you ordered the wrong part for your machine, you pay the return shipping. If our page said the part fits your model and it does not, we pay it.
- 30 days to send back the wrong part
- Start a return by email with your order number
- Exchanges for the part that fits
The 30-day policy
Any unused item in its original, resalable packaging can be returned within 30 days of delivery for a refund to the original payment method. Cut-to-length zippers, cut fabric and interfacing by the yard are not returnable.
Who pays return shipping
| Situation | Return shipping | Refund |
|---|---|---|
| You ordered a part that does not fit your model | You | Item price in full |
| Our page listed your model as fitting and it does not | We do | Item price plus your original shipping |
| Item arrived damaged or not as described | We do | Item price plus your original shipping |
| Changed your mind, unused and sealed | You | Item price in full |
This is why every parts page lists the models it fits in plain text. Please check your model number against that list before ordering — and if your model is not listed, email us the model number first rather than ordering and hoping.
How to start a return
- Email support@ultimatesewingandvac.com with your order number, the item, and the reason. Include a photo if the item is damaged or does not fit.
- We reply within one business day with a return authorization and the address to send it to. Please do not send anything back without one — unauthorized returns cannot be matched to an order.
- Pack the item in its original packaging and ship it with a tracked service. Keep the tracking number.
Exchanges
We do not run exchanges as a separate process. Return the wrong item for a refund and place a new order for the right one — it is faster than waiting for the return to arrive before the replacement ships. If you are unsure which part you need, email the model number and a photo and we will confirm before you order.
Items that are not returnable
- Opened needles, pre-wound bobbins and thread
- Cut-to-length zippers, fabric, interfacing and batting cut by the yard
- Items returned more than 30 days after delivery
Frequently asked questions
I ordered the wrong bobbin case. Can I return it?
Yes, within 30 days, unused and in its packaging. You pay the return postage. Check the fits-these-machines list on the product page before you reorder, or email us the model number.
The page said it fits my machine and it doesn’t. What now?
Email us the order number, your model number and a photo. We pay the return shipping and refund the item and your original shipping, and we correct the page.
How long does a refund take?
Your bank may take a few more days to show it.